Privacy Policy

On Time Gas Installations provides residential and commercial gas installation services in Johannesburg and surrounding areas.

Legal entity / trading name: [To be confirmed by the business before launch].

Physical or registered address: [To be confirmed by the business before launch].

Privacy contact email: [To be confirmed by the business before launch].

Information Officer (where applicable under POPIA): [To be confirmed by the business before launch].

When you request a free onsite quote, we collect the information you provide directly:

• Full name
• Phone number
• Email address
• Suburb where the property is located
• Project type (residential or commercial)
• Service required
• Project details you choose to share

When you submit the form, we also record non-sensitive technical and attribution information: the page you submitted from, campaign parameters (such as UTM tags, gclid or fbclid) when present, the referring page, your submission timestamp and your device timezone. We do not store your enquiry details in your browser's local storage.

• Responding to your enquiry and contacting you about it
• Arranging a free onsite assessment
• Preparing an accurate, transparent quotation
• Delivering the installation service you request
• Keeping our website secure and measuring its performance

We process your information on the basis that it is necessary to respond to your request for a service, and on any consent you provide where applicable under South African privacy law, including the Protection of Personal Information Act (POPIA).

Your enquiry is delivered to the business through a secure webhook and may be processed by service providers in the following categories: website hosting, lead-delivery webhook, customer relationship management (CRM), and website analytics. The specific providers in use are: [To be confirmed by the business before launch].

We do not sell your personal information.

We keep enquiry information only for as long as needed to respond to your enquiry, deliver the service and meet any legal obligations. Retention period or criteria: [To be confirmed by the business before launch].

We use appropriate technical and organisational measures, including HTTPS encryption, server-side validation, submission rate limiting and access controls, to protect your information against loss, misuse and unauthorised access.

This website uses Google Tag Manager to manage analytics and marketing tags. Tags deployed through it may set cookies or similar technologies to measure site performance and advertising effectiveness. We never send your name, phone number, email address or enquiry contents to analytics platforms. The final list of tags and third-party processors: [To be confirmed by the business before launch].

Under POPIA you have the right to request access to the personal information we hold about you, to ask for it to be corrected or deleted, and to object to certain processing. To exercise any of these rights, contact us at: [Privacy contact email to be confirmed].

You also have the right to lodge a complaint with the Information Regulator (South Africa).

This policy is effective from [Effective date to be confirmed]. We may update it from time to time; the latest version will always be published on this page.